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Operations Coordinator in Quincy, IL at CareLink

Date Posted: 2/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    Quincy, IL
  • Job Type:
  • Experience:
    Greater than 15 years
  • Date Posted:

Job Description


CareLink - Christian Horizons (CH) has grown from one nursing home over 50 years ago to one of the largest faith-based not-for-profits in the country with 13 communities across 4 states. The CH family of ministries also includes Senior Care Pharmacy, CareLink nurse-guided care and Safe Haven Hospice. Experience a new pathway to senior living – a future in which older adults thrive.

We offer a place to live your faith, a place to grow and be valued. As a faith-based organization, we strive to provide resident-centered, cost-effective health care programs and services to each and every resident in our community.

We are seeking an Operations Coordinator for our Quincy, IL office. This position is responsible for the operational functions of the organization, including scheduling and other office activities such as personnel documentation, document management and supply availability.  The Operations Coordinator works under the direction of the Senior Director to ensure efficient overall operations, and to ensure that staff are appropriately scheduled and prepared to carry out their assignments to meet client needs.

We offer:

  • Competitive Salary
  • Generous PTO Program
  • Health (Blue Cross Blue Shield), Dental & Vision Insurance
  • Life (employer paid), Short Term Disability, Long Term Disability, Group Accident, & Critical Illness
  • 403(b), Flex Spending, & Dependent Care
  • Employee Assistant Program
  • Tuition Reimbursement
  • Employee Discounts and Other Perks


Ensure Appropriate Staffing for Home Services Clients:

  1. Obtain client Home Services Plans from Care Coordinator and assign appropriate staff.
  2. Assist with set up and maintain client/caregiver schedules.
  3. Oversee Home Services Workers availability schedules to assist with filling assignments on short notice.
  4. Participate in on-call rotation.

 Assist With Recruitment, Training and Evaluation of Staff:

  1. Provide input on hiring needs.
  2. Maintain information/hiring information packets for prospective employees.
  3. Oversee the hiring process and maintenance of employee information.
  4. Provide input for periodic employee training and evaluation.

 Ensure Efficient and Accurate Billing and Pay Input:

  1. Ensure Home Service Worker Daily Notes are turned in and match Home Services Plan and employee schedule.
  2. Summarize hours worked for biweekly payroll and billing.
  3. Help resolve any issues arising from the client billing or the payroll process.
  4. Manage data input and storage per policies in compliance with HIPAA regulations.

 Ensure Office Support for Client Care Activities:

  1. Maintain supply inventory.
  2. Oversee client chart filing and maintenance.
  3. Make sure office is staffed for appropriate phone answering, messages and communication with other staff as needed.

 Professional Conduct and Appearance

  1. Attend and participates in appropriate internal staff development programs.
  2. Maintain and enhances computer skills.
  3. Maintain professional appearance, reliable and punctual, cooperative and conducts self according to accepted standards of professional practice in the course of assigned duties.
  4. Performs other duties as assigned.
  5. Consistently maintains focus on CareLink mission and maintains highest level of confidentiality about company and client information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High school Diploma or GED required.
  • Supervisory/management experience required.
  • Computer experience required.
  • Excellent customer service.
  • A minimum of three years experience in an office setting, including experience with common office software systems.
  • Experience with scheduling duties preferred.
  • Health care experience highly perferred.
  • Good organization, communication, and interpersonal skills and the ability to function with minimal supervision.