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Business Development Liaison in Springfield, IL at Safe Haven Hospice

Date Posted: 2/6/2019

Job Snapshot

Job Description


Safe Haven Hospice - Christian Horizons (CH) has grown from one nursing home over 50 years ago to one of the largest faith-based not-for-profits in the country with 13 communities across 4 states. The CH family of ministries also includes Senior Care Pharmacy, CareLink nurse-guided care and Safe Haven Hospice. Experience a new pathway to senior living – a future in which older adults thrive.

We offer a place to live your faith, a place to grow and be valued. As a faith-based organization, we strive to provide resident-centered, cost-effective health care programs and services to each and every resident in our community.

We are seeking a Business Development Liaison to join our Safe Haven Hospice team. This position is establishes and manages relationships with professional referral sources to ensure a flow of appropriate referrals to Hospice Services, a division of Christian Horizons. The Business Development Liaison identifies and contacts potential referral sources, educates them about Hospice services, provides documentation of service appropriateness and effectiveness and ensures that the referral sources are satisfied with the results of any patient relationships that result from the referral.


Identifies Potential Sources of Referral

  • Prepares prospects lists that contain names and contact information for all potential professional referral sources (physicians, hospitals, rehab facilities, case management companies, independent case managers, insurance companies, TPA’s, pharmacists, retirement residence administrators, etc.)
  • Classifies prospect as to type of referral potential represented, services of interest, preferred means of contact, etc.
  • Continuously updates and refines prospect list.
  • Maintains knowledge of the health care industry to facilitate identification of new referral sources.

Establishes Contacts With Referral Sources

  • Determines most appropriate and cost effective means of initial and ongoing contact.
  • Introduces referral sources to Hospice and Home Care Services, through mailings, phone calls and meetings.
  • Maintains periodic contact as appropriate.
  • Enters referral source and contact information in Address Two software.

Educates and Informs Referral Sources About Home Care and Hospice Services

  • Provides information tailored to the benefit each potential referral seeks from services.
  • Obtains additional information as appropriate to communicate the benefits of referring clients
  • Seeks to understand referral source needs to anticipate possible benefits
  • Works with leadership to develop information that satisfies needs of referral sources.

Maintains the Referral Relationship on an Ongoing Basis

  • Ensure all staff understands the benefits the referral source is seeking from the relationship.
  • Facilitates communication as appropriate between staff and source.
  • Troubleshoots and solves any problems referral source may have.
  • Provides input to staff on information and service needs expressed by referral source.
  • Provides input from the referral sources as to new or enhanced service opportunities.
  • Provide appropriate recognition and appreciation for referrals provided.

Assists With Other Aspects of Marketing

  • Prepares periodic reports to assist in management of time and responsibilities.
  • Assists Leadership with other marketing functions, including but not limited to marketing research and surveys, health fairs, health screenings, advertising, public relations and speaking opportunities.
  • Assists Admission Coordinator with inquiries as needed.
  • May be expected to assist with after hour and weekend referrals from prospective clients.
  • Assists with informational visits and admissions as needed.
  • Other Duties as Assigned.
  • Licensed Registered Nurse highly preferred.
  • Bachelor’s Degree preferred.
  • Minimum of two years of experience in a marketing or sales position, healthcare industry preferred. Alternatively, a minimum of four years of experience in a position involving customer relations responsibilities. Adequate knowledge of routine clerical procedures and computers.
  • Professional telephone manner and ability to communicate professionally, both orally and in writing.
  • The candidate must successfully complete all required pre-employment evaluation test(s) per policy.
  • Good organization and communication skills and ability to function with minimal supervision are required.
  • Ability to communicate with healthcare professionals and fellow co-workers.
  • Ability to exercise judgment and discretion in confidential matters.
  • Independent judgment and initiative.
  • Able to work under pressure.
  • Six months of health related experience preferred.
  • Collaborates work efforts that generally benefits all involved parties.
  • Dependable and punctual.
  • Demonstrates attention to detail and ability to meet deadlines.
  • Able to adhere to policies and procedures.
  • Maintain company property, supplies, and equipment in a manner that demonstrates ownership and accountability.